Q & A

Frequently Asked Questions

PAYMENT -  Visa, Mastercard, Discover and American Express at this time. 

MINIMUM ORDER - $30.00 + shipping.  Free shipping over $75.

SHIPPING - Orders are shipped via UPS or USPS at our discretion unless specified.  Outside the continental USA actual freight charges apply.   Free Shipping on orders over $75.00 within the continental United States. 

INTERNATIONAL ORDERS - We do not ship International at this time.  If you would like to order, please contact us at sales@theincenseguru.com or call us at (801) 961-9474.

RETURNS - Product may be returned if you are unsatisfied with the quality.  All returned items must be approved by The Incense Guru prior to return.  Oils are not returnable.  All other items may be returned within 15 days of purchase after the return is approved by The Incense Guru.  Items returned after 15 days are subject to a 15% restocking fee.  To receive full credit, items must be clean, undamaged and resaleable.  To start an inquiry for a return, please email sales@theincenseguru.com, subject line "RETURN INQUIRY - ORDER #".

OUT OF STOCK ITEMS - From time to time we may run out of an item as your order is placed.  We will notify you if the item is out of stock and give you an approximate time the item may be back in stock.  Please note most of our inventory is from India, Thailand, Japan, etc so the restock could be months away. 

PRODUCT PACKAGING - Product packaging may change with the arrival of new shipments.  We do our best to update the photos on the website. 

INCENSE STICK COLORS - Stick colors may change with the arrival of new shipments.  We do our best to update the photos on the website.  The incense fragrance will be the same. 

DELIVERY - We do not offer signature verification at time of delivery, unless you request it.  The charge will be added to the shipping cost.  If you don't receive your package, please use your tracking number and contact the shipping company first.  

WHOLESALE - For wholesale inquiries, please email us at sales@incensesales.com or visit www.incensesales.com. 

 Thank you for shopping with The Incense Guru!